Privacy Policy

Effective Date: [01/31/2024]

This Privacy Policy describes how crackledflamecandlecompany.com collects, uses, and discloses your personal information when you visit or make a purchase from our website ("Site"). We are dedicated to safeguarding your personal information and respecting your privacy rights. Your trust is important to us, and we appreciate your confidence in allowing us to handle your information. If you have any questions or concerns regarding this privacy notice or our practices related to your personal information, please reach out to us at support@crackledflamecc.com.

By continuing to use our services, you agree to the terms outlined in this privacy notice.

1. Age Restriction:

• Our site is intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

2. Collecting Personal Information:

• Device Information:

  • Purpose of Collection: To load the Site accurately for you and perform analytics on Site usage.
  • Source of Collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purpose: Shared with our processor, Shopify.
  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.

• Order Information:

  • Purpose of Collection: To provide products or services, process payments, arrange shipping, provide invoices, communicate with you, screen orders for potential risk or fraud, and offer information or advertising related to our products or services.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purpose: Shared with our processor, Shopify, and related services involved in order fulfillment.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

• Customer Support Information:

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected directly from you.

3. Sharing Personal Information:

• We share your Personal Information with service providers to help us provide services and fulfill contracts. For example, Shopify powers our online store, and you can review how Shopify handles Personal Information here.

• We may share Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.

4. Behavioral Advertising:

• We use Personal Information for targeted advertisements or marketing communications we believe may be of interest to you. For more details, refer to the Network Advertising Initiative’s educational page.

5. Using Personal Information:

• We use your personal information to offer products, process payments, fulfill orders, and keep you informed about new products, services, and offers.

6. Retention:

• We retain your Personal Information for our records unless you request erasure.

7. Do-Not-Track Systems:

• We currently do not respond to Do-Not-Track signals due to the absence of a uniform technology standard.

8. Cookies:

• We use various cookies, including functional, performance, advertising, and social media or content cookies. These enhance your browsing experience and help us improve our services.

9. Changes:

• We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Please review it regularly.

10. Complaints:

• If you have any complaints, contact us via email at support@crackledflamecc.com or by mail using the details provided under “Contact” above. If unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Thank you for entrusting us with your information. If you have any further questions or concerns, please contact us at support@crackledflamecc.com.