Refund Policy

At CrackledFlame Candle Company, we appreciate your choice to shop with us and want to ensure your satisfaction with our products. Please take a moment to review our refund policy.

1. All Purchases are Final:

• All purchases are considered final sale. Due to the unique nature of our handmade products, we are unable to offer returns.

2. Quality Assurance:

• We take pride in the craftsmanship of our handmade products. Variations in color and texture are natural and contribute to the uniqueness of each item, without compromising quality.

3. Defective or Damaged Products:

• If you believe you have received a defective or damaged product, please contact us at support@crackledflamecc.com.
• Provide clear images of the product and your order number/receipt. Proof of purchase from CrackledFlame is required.

4. Commitment to Satisfaction:

• While returns are not offered, we are committed to your satisfaction. Our team will work diligently to address and resolve any issues you may encounter.

5. Discoloration Advisory:

• Please be aware that changes in temperature and light may lead to discoloration over time.

6. Contact Us:

• If you have any questions or concerns, please do not hesitate to reach out to us at support@crackledflamecc.com

Thank you for your understanding and for choosing CrackledFlame Candle Company. We look forward to serving you with exceptional products and customer care.