Shipping & Delivery

Shipping Carrier: Orders are shipped via trusted carriers such as USPS or UPS. Please note that shipping costs are not included in the product price.

Responsibility Disclaimer: CrackledFlame is not responsible for lost, delayed, or damaged packages during transit.

Lost or Damaged Packages:

  • Contacting the Carrier: If your package is lost or arrives damaged, we recommend reaching out directly to the shipping carrier for immediate assistance.

  • Assistance from CrackledFlame: You can also contact CrackledFlame for support at support@crackledflamecc.com, and we will assist you in initiating a package search or claim with the carrier.

Damage Claims Process:

  • Required Information: In the event of damage, please provide clear images showcasing the damage along with your order number/receipt. It's important to note that damage claims cannot be filed or processed without proof of purchase from CrackledFlame Candle Company.

  • Claim Period: Claims must be submitted within 14 days of the delivery date to be considered. Beyond this period, claims may not be accepted.

We appreciate your understanding and cooperation. At CrackledFlame, we strive to ensure the best possible shipping experience for our valued customers. If you have any questions or concerns, feel free to reach out to us at support@crackledflamecc.com

Pick-Up Order Guidelines for Crackled Flame

Order Placement:

  1. Online Orders: Place your pick-up orders conveniently through our official website or designated online platforms.
  2. Confirmation and Notification: Await an email or text notification confirming your order's readiness before planning your pick-up.

Pick-Up Location and Hours:

  1. Location: Collect your orders at our designated pick-up spot located at [4115 Louetta Rd, Spring, TX].
  2. Operating Hours: Pick-up times are available Monday to Friday, from 9:00 AM to 6:00 PM.

Requirements at Pick-Up:

  1. Order Confirmation: Bring a copy of your order confirmation (digital or printed) for swift processing.
  2. ID Verification: A valid photo ID is required for order verification during pick-up.

Efficient Process:

  1. Processing Time: Orders are processed promptly; expect a quick turnaround within [1-3 business days.]